Policies & Documents
All documents open as PDF files.
Policies
- Subscriber Agreement and Terms of Service
The agreement between LymeFiber and each subscriber.
- Privacy Policy
What information we collect and how we use it.
- Acceptable Use Policy
Rules for using the LymeFiber network.
- Open Internet Transparency Policy
How LymeFiber manages its network and what that means for your service.
- DMCA Policy
How we handle copyright infringement notices.
Phone
- E911 Legal Disclaimer
Important limits of 911 service over internet phone lines.
- Power Outages and Phone Service
What happens to your phone line when the power goes out.
- Telephone Service User's Guide
Voicemail, calling features and how to use them.
Customer Forms
- Phone Letter of Agency
Authorizes us to move (port) your existing phone number to LymeFiber.
- Installation Letter of Permission
Permission for LymeFiber to install equipment on your property.
- Contractor List and Underground Specifications
Specifications for underground conduit and contractors who have done the work.